OUR STORE POLICIES
Because We Care
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.
What You Need to Know
This is your Shipping Policy section. It’s a great place to update your customers about your shipping methods, packaging, and costs. Use concise, straightforward language to build trust with your customers and keep them coming back for more!
OUR RETURN POLICY
The Small Print
Return Policy: You may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 60 days from the date which the order was placed, for a refund of the purchase price. Only unopened or minimally used items that are in the original packaging may be returned for a refund. If you have any questions about whether your opened product qualifies for return or refund, please contact a customer service representative at info@theVaperyCBD.com and we’ll be happy to help.
Return Processing: In order to return a product, you must contact us band submitting a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
Exchange Policy: You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s) (excluding shipping charges). Please check with your customer service agent before placing your new order.
PRIVACY AT THEVAPERY+CBD
Trust Us with Your Information
We restrict our marketing mailing list to individuals who have certified that (1) they are consumers 18 years of age or older, (2) they want to be added to our contact list in order to receive content, offers, and advertising from a company, and (3) they understand that providing false information may constitute a violation of law. Before a certified adult consumer is added to our marketing contact list, we independently verify that the consumer is 18 years of age or older. If an individual wants to be removed from our marketing contact list, we make it easy to do so and we act promptly on all such requests. If at any time an individual wishes to be removed from our marketing contact list, he or she can call 1-888-991-7471. An individual can also remove his or her name from our marketing contact list by writing to us; instructions for doing this are provided on the address panel of our direct mail and on our e-mails.
COLLECTION AND USE OF PERSONAL INFORMATION
We are committed to protecting the privacy of the adult consumers who have requested to be on our marketing contact list and the confidentiality of the personal information that they provide to us. We collect information that is needed to add adult consumers to our marketing contact list at their request, to serve these adult consumers, and to administer our business (e.g., to independently verify that a consumer is 18 years of age or older or to conduct consumer research among consumers 18 years of age or older). We diligently strive to maintain recent and accurate information on the adult consumers on our marketing contact list through consumer surveys, consumer-initiated contacts, and responses to our marketing programs (online and offline), as well as through address update services.
We have strict policies and procedures in place to safeguard the privacy of adult consumers. We maintain adult consumers’ information in a secure environment and grant access to it only in accordance with our security standards. We may share your information with our affiliates who market products or nicotine replacement therapy products that you might be interested in. Please refer to the section entitled “Personal Information We May Share.” Additionally, sometimes it is necessary for us to share your information with third parties that perform services for us. When we contract with other parties to help us conduct our business, we require them to protect your personal information. Further, we do not permit them to use or store your personal information for any purpose other than the work they are doing on our behalf or as required by law. All our employees (and our affiliates) and third parties hired to work for us are held accountable for strictly adhering to these policies and procedures at all times.